When we receive a record of your orders from our participating retailers, we set the order to Open / Pending status. This means we see your order and are waiting for updates from the retailer before we can pay you out the points. This generally happens once the return window is closed with the retailer, but can vary depending on retailer policies.
During COVID, many retailers have slowed down the process of confirming these orders, which has slowed down the overall payout process.
Because of the possibility of return fraud (where users could get paid cash back and also make a return), we will never pay out points before a return window has closed.
In order to see a merchant’s return window or payout period, go to your account history and hover your cursor over a pending order. This will display the estimated payout period for that order.