When we receive a record of your orders from our participating retailers, we set the order to Open / Pending status. This means we see your order and are waiting for updates from the retailer before we can pay you out the points. This generally happens once the return window is closed with the retailer, but can vary depending on retailer policies.
During COVID, many retailers have slowed down the process of confirming these orders, which has slowed down the overall payout process.
We're working on some solutions to speed this up for our users in the future.
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